Refund and cancellation policy

1. Monthly subscriptions

Collector costs $10 USD per month and includes 200 credits. Studio costs $39 USD per month and includes 1,000 credits. Prices include tax where required. There is no trial, annual plan, minimum term, top-up, promotion code, or usage charge.

Stripe charges the payment method on file when the subscription starts and at each monthly renewal. A paid renewal replaces the credit balance with the allowance for the current plan. Unused credits do not roll over.

2. Cancel a subscription

Open the Stripe billing portal from your Minilab account and cancel the plan there. You can cancel at any time. The cancellation normally takes effect at the end of the paid billing period. You keep paid access and the remaining credits until that date. Stripe will not charge the next renewal after a cancellation is completed.

If you cannot use the portal, contact us through the details in the legal notice. Give the email address on the account and a clear cancellation request. Do not send card details.

3. EEA withdrawal right

If you are an EEA consumer, you normally have 14 days to withdraw from an online service contract without giving a reason. The period starts on the day after the contract is made. Send an unambiguous statement before the period ends. You can use our model withdrawal form, but the form is not mandatory.

If you expressly ask us to start the service during the withdrawal period, we can charge a proportionate amount for service supplied before your notice, but only where the law permits and the required information was given. For digital content supplied immediately, loss of a withdrawal right requires the express consent and acknowledgment required by law. Using Minilab does not remove a mandatory right unless those legal conditions are met.

After valid withdrawal, we will refund amounts due without undue delay and no later than 14 days after we receive the notice. We use the same payment method unless you agree to another method. We do not charge a refund fee. We can stop paid access and unused credits when withdrawal takes effect.

4. Other refunds

Subscription payments are otherwise non-refundable after a billing period starts. We provide a refund when required by law, when a duplicate or incorrect charge occurred, or when we approve a remedy for a material service defect. Contact us promptly after you notice a billing problem.

A renewal does not create a new withdrawal period unless applicable law says it does. If you forgot to cancel, contact us promptly. We can review the account use and circumstances, but this policy does not promise a refund for an unused or partly used renewal.

5. Failed AI actions and credits

A repaint or edit uses 10 credits after a usable result is saved. Background removal uses 5 credits after a usable cutout is saved. If a supported action fails before the result is saved, Minilab returns the reserved credits to the current billing-period balance. A returned credit is not a cash refund.

If a failed action does not restore its credits, contact support with the approximate time, account email, and miniature name. Do not include your password or full payment card number.

6. Plan changes

Stripe can apply a plan change immediately or at a later billing date, as shown in the billing portal. Stripe can calculate a prorated charge or credit. Minilab grants the new plan allowance only after the related invoice is paid and processed. The amount and effective date shown by Stripe control the transaction, subject to mandatory law.

7. How to request a refund or withdrawal

Send the request to the customer support address in the legal notice. Include the account email, charge date, amount, reason, and whether you want to cancel the plan. For a withdrawal, a reason is not required. We can ask for information reasonably needed to find the payment and verify the account holder.